We take great pride in 100% customer satisfaction. If for any reason, you're not satisfied with your purchase, we've outlined the following guidelines to help make your return a smooth and seamless experience:
If you’re not satisfied with an item that you purchased on Myers Goods Home & Decor, you can initiate a return within 15 days after delivery for a refund (shipping fee and/or restocking fee may apply), as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
All the refunds are completed within 3 - 5 Business Days as soon as Myers Goods Home & Decor receives the order back.
Items may not be returned if the items marked as final sale or "not returnable" on the product page or during the checkout process.
In the unlikely event that an item you ordered arrives damaged or is defective, you may return it for a replacement or a full refund, as long as you report the issue within 24 hours after delivery of the item with the photos of the damages and it was shipped by a small parcel carrier (for example, if it was delivered by UPS or USPS). You will not be responsible for the shipping costs to return or replace the item.
Important note: if the damaged item was shipped through a freight carrier or white glove service, then you must report the issue within 24 hours after delivery to be eligible for a replacement or refund with the photos of the damages. It’s critical to report the issue within that time period so that a claim can be filed with the carrier. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery for whole order. In that case, please report the issue and you can choose to receive a replacement or a refund.
To report such an issue contact our team at firstname.lastname@example.org by sending an email.
SHIPPING FEE AND RESTOCKING FEE
If any order has been requested for refund within 15 Business Days, it requires a shipping fee and/or restocking fee. Shipping fees are calculated based on the carrier's rate at the time of the return. Restocking fees are 15% of the total purchasing amount.
If you have doubts on your order regarding to shipping policy, we highly suggesting to contact our team at email@example.com by sending email before you place your order.