In the unlikely event that an item you ordered arrives damaged or is defective, you may return it for a replacement or a full refund, as long as you report the issue within 24 hours after delivery of the item with the photos of the damages .
Important note: if the damaged item was shipped through a freight carrier or white glove service, then you must report the issue at the moment of delivery to be eligible for a replacement or refund with the photos of the damages. It’s critical to report the issue within that time period so that a claim can be filed with the carrier. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery for whole order. In that case, please report the issue and you can choose to receive a replacement or a refund.
To report such an issue contact our team at firstname.lastname@example.org by sending an email.
SHIPPING FEE AND RESTOCKING FEE
If any order has been requested for refund it requires a shipping fee and restocking fee. Shipping fees are calculated based on the carrier's rate at the time of the return. Restocking fees are 20 % of the total purchasing amount.
If you have doubts on your order regarding to shipping policy, we highly suggesting to contact our team at email@example.com by sending email before you place your order.